{"id":990029,"date":"2024-10-09T16:06:08","date_gmt":"2024-10-09T09:06:08","guid":{"rendered":"https:\/\/dbiz.vn\/?p=990029"},"modified":"2025-06-20T00:01:02","modified_gmt":"2025-06-19T17:01:02","slug":"improve-enterprise-mttr-visibility-and-control","status":"publish","type":"post","link":"https:\/\/dibiz.vn\/en\/improve-enterprise-mttr-visibility-and-control\/","title":{"rendered":"Improve enterprise MTTR, visibility, and control"},"content":{"rendered":"<div class=\"vgblk-rw-wrapper limit-wrapper\">Enterprise hybrid IT environments are complex beasts, plagued by blind spots, siloed data, and slow incident resolution. Enterprise organizations need a comprehensive solution that provides hybrid observability within a single pane of glass to reduce MTTR\/MTTI, eliminate those blind spots, correlate insights across their entire IT infrastructure, and achieve more granular control.<\/p>\n<p>LogicMonitor goes beyond basic monitoring to deliver exactly that. LogicMonitor\u2019s LM Envision platform delivers AI-powered insights that help IT teams accelerate troubleshooting, improve efficiency, and take a more proactive approach to monitoring.<\/p>\n<p>Our latest innovations further extend this vision:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Log Analysis<\/strong>: Empower your team with AI-guided insights for faster incident resolution.<\/li>\n<li><strong><a href=\"https:\/\/www.logicmonitor.com\/blog\/snmp-traps\">SNMP Traps<\/a>\u00a0as Logs<\/strong>: Extend hybrid visibility into legacy network technology to streamline troubleshooting.<\/li>\n<li><strong>Role-based access control (RBAC) for Modules, Security Settings, and Recommendations<\/strong>: Enhance control and reduce administrative burden.<\/li>\n<\/ul>\n<p>With LM Envision, you\u2019re not just reacting to problems; you\u2019re preventing them.<\/p>\n<h2 id=\"h-log-analysis-ai-powered-troubleshooting-for-level-1-support\" class=\"wp-block-heading\">Log Analysis: AI-powered troubleshooting for Level 1 support<\/h2>\n<p>Log data is a goldmine of insights, but without AI it is nearly impossible to mine all that data and find the insightful gold nuggets. Our new Log Analysis feature harnesses the power of natural language processing (NLP) and other machine learning (ML) techniques to create meaning from the vast troves of unstructured data that can be ingested into\u00a0<a href=\"https:\/\/www.logicmonitor.com\/logs\">LM Logs<\/a>, and expedite troubleshooting across the entire IT stack by surfacing and sorting problematic logs in a simple visual interface.<\/p>\n<p>Log Analysis automatically sorts through thousands of logs and leverages AI to plot error codes, negative phrases, or keywords and extract numeric values from text. In the past, engineers had to manually create queries in a search bar with advanced parsing or regex capabilities.\u00a0 Log Analysis automates this previously manual and time-consuming process for users of all skill levels.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXeoOG__O76BrFEQ7wX-W608Bti-YxcsK6-70iIz4r51z1NuL9OJDNlGph59m3J_Gy44r5JM71IGsXGyOU9P02AV1arZtejX_aM52R-r6mtivn2IV1-7MRZZcOcV3wmV_ryMWXgXXXeVUqdn564WawIuhBBH?key=ZjhWWw2OVDr_2fab2ecPTw\" alt=\"\" \/><\/figure>\n<p>Log Analysis uses visual diagrams to quickly surface problematic logs.<\/p>\n<p>Within Log Analysis, logs are now grouped into intuitive visual diagrams based on Sentiment, Level, Keyword, Exception, Class, and Resource. The Sentiment diagram allows you to view logs weighted by severity level on a scale of 1 to 5 (with 5 being the most critical) to help you prioritize and troubleshoot faster. The Keyword diagram groups logs by negative phrases like \u201cerror,\u201d \u201cfailed,\u201d or \u201ccritical\u201d in a single view to help customers quickly identify issues and facilitate faster root cause analysis (RCA).<\/p>\n<p>The intuitive visual interface allows for easy customization of specific log phrases and associated severity, so you can incorporate your own policies, dimensions, or user-defined keywords to tailor the groupings and sentiment scores for your specific environment.<\/p>\n<p>Navigate seamlessly to Log Analysis from the Logs, Alerts, or\u00a0<a href=\"https:\/\/www.logicmonitor.com\/support\/resource-explorer\">Resource Explorer<\/a>\u00a0pages within LM Envision, and effortlessly exclude a term, drill down for details, and view log summaries with timestamps and frequency\u2014all just a few clicks away. Log Analysis also works hand-in-hand with\u00a0<a href=\"https:\/\/www.logicmonitor.com\/support\/log-anomaly-detection\">Log Anomaly Detection<\/a>. Once an alert triggers, simply launch a Log Analysis session \u2013 without leaving the alert info screen or writing a complex log query \u2013 to pinpoint the problematic logs and identify the negative keywords and errors that contributed to the alert. Log Analysis will then apply machine learning and layered intelligence to scan the logs associated with the alert and serve up the most problematic logs in a simple visual diagram.<\/p>\n<h3 id=\"h-key-benefits-nbsp\" class=\"wp-block-heading\">Key benefits:<\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>Empower Level 1 support:<\/strong>\u00a0Enable less experienced team members to quickly identify and resolve issues with AI-guided troubleshooting, democratizing log insights.<\/li>\n<li><strong>Accelerate root cause analysis:<\/strong>\u00a0Pinpoint the source of problems faster with automatic log categorization, severity scoring, and the extraction of numeric values from text.<\/li>\n<li><strong>Reduce Mean Time to Repair (MTTR):<\/strong>\u00a0Get systems back up and running faster with actionable insights at your fingertips, presented in visual diagrams and summaries.<\/li>\n<li><strong>Optimize efficiency:<\/strong>\u00a0Free up your senior engineers for more strategic work by automating routine log analysis, improving Enterprise efficiency, and lowering administrative costs.<\/li>\n<\/ul>\n<p>To learn more about Log Analysis, watch a quick demo video.<\/p>\n<div id=\"wistia-responsive-embed-block_29d1e10faa69538de42267f4e97437c0\" class=\"wistia-responsive-embed\">\n<div class=\"container wistia-responsive-embed__wrap\">\n<div class=\"row wistia-responsive-embed__card\">\n<div class=\"col-12\">\n<div class=\"wistia-responsive-embed__embed\">\n<div class=\"wistia_responsive_padding\">\n<div class=\"wistia_responsive_wrapper\">\n<div class=\"wistia_video_foam_dummy\" data-source-container-id=\"wistia-v00h5f7bcu-1\"><\/div>\n<div id=\"wistia-v00h5f7bcu-1\" class=\"wistia_embed wistia_async_v00h5f7bcu seo=true videoFoam=true wistia_embed_initialized\">\n<div id=\"wistia_chrome_37\" class=\"w-chrome notranslate\" tabindex=\"-1\">\n<div id=\"wistia_grid_102_wrapper\">\n<div id=\"wistia_grid_102_above\"><\/div>\n<div id=\"wistia_grid_102_main\">\n<div 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320w, https:\/\/embed-ssl.wistia.com\/deliveries\/d678644302c3b33786e661e0bd6b32b7b2868b86.webp?image_crop_resized=640x311 640w, https:\/\/embed-ssl.wistia.com\/deliveries\/d678644302c3b33786e661e0bd6b32b7b2868b86.webp?image_crop_resized=960x467 960w, https:\/\/embed-ssl.wistia.com\/deliveries\/d678644302c3b33786e661e0bd6b32b7b2868b86.webp?image_crop_resized=1280x622 1280w, https:\/\/embed-ssl.wistia.com\/deliveries\/d678644302c3b33786e661e0bd6b32b7b2868b86.webp?image_crop_resized=1280x622 1920w, https:\/\/embed-ssl.wistia.com\/deliveries\/d678644302c3b33786e661e0bd6b32b7b2868b86.webp?image_crop_resized=1280x622 3840w\" alt=\"Video Thumbnail\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-vulcan--aria-live w-css-reset\" aria-live=\"polite\" aria-atomic=\"true\"><\/div>\n<div class=\"w-vulcan-overlays-table w-css-reset\">\n<div class=\"w-vulcan-overlays--left w-css-reset\">\n<div class=\"w-css-reset\"><\/div>\n<\/div>\n<div class=\"w-vulcan-overlays--center w-css-reset\">\n<div class=\"w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"bigPlayButton\">\n<div class=\"w-bpb-wrapper w-css-reset w-css-reset-tree\">\n<div><\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"clickForSoundButton\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"playPauseNotifier\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"captions\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"playPauseLoading\">\n<div class=\"w-css-reset w-css-reset-tree\"><\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"transcript\">\n<div class=\"w-css-reset\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-vulcan-overlays--right w-css-reset\">\n<div class=\"w-css-reset\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar w-css-reset\">\n<div class=\"w-bottom-bar-lower w-css-reset\">\n<div>\n<div><\/div>\n<\/div>\n<div class=\"w-bottom-bar-left w-css-reset\">\n<div class=\"w-bottom-bar-left-inner w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"smallPlayButton\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"smallPlayButton_icon_wrapper\">\n<div>\n<div>\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar-middle w-css-reset\">\n<div class=\"w-bottom-bar-middle-inner w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"playbar\">\n<div class=\"w-playbar-wrapper w-css-reset w-css-reset-tree\">\n<div class=\"w-playbar__time\">5:07<\/div>\n<div>\n<div tabindex=\"0\" role=\"slider\" aria-label=\"Playbar\" aria-orientation=\"horizontal\" aria-valuemax=\"307.015\" aria-valuemin=\"0\" aria-valuenow=\"0\" aria-valuetext=\"0 seconds\">\n<p>&nbsp;<\/p>\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar-right w-css-reset\">\n<div class=\"w-bottom-bar-right-inner-anchor w-css-reset\">\n<div class=\"w-bottom-bar-right-inner w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"captionsButton\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"captionsButton_icon_wrapper\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"volumeButton\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"volumeButton_icon_wrapper\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"settingsButton\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"settingsButton_icon_wrapper\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"fullscreenControl\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"fullscreenControl_icon_wrapper\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-wistia-logo w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"wistiaLogo\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"wistiaLogo_icon_wrapper\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-foreground w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"contextMenu\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"loadingHourglass\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"focusOutline\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"wistia_grid_102_top_inside\">\n<div id=\"wistia_grid_102_top\"><\/div>\n<\/div>\n<div id=\"wistia_grid_102_bottom_inside\">\n<div id=\"wistia_grid_102_bottom\"><\/div>\n<\/div>\n<div id=\"wistia_grid_102_left_inside\">\n<div id=\"wistia_grid_102_left\"><\/div>\n<\/div>\n<div id=\"wistia_grid_102_right_inside\">\n<div id=\"wistia_grid_102_right\"><\/div>\n<\/div>\n<\/div>\n<div id=\"wistia_grid_102_below\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><em>Please note that users must toggle on the latest UI to take advantage of this feature.\u00a0<\/em><\/p>\n<h3 id=\"h-putting-our-own-features-to-the-test-nbsp\" class=\"wp-block-heading\">Putting our own features to the test<\/h3>\n<p>At LogicMonitor, we leverage our own products to monitor our infrastructure, applications, and services. So it comes as no surprise that LogicMonitor engineers have been using Log Analysis as part of LogicMonitor\u2019s\u00a0<a href=\"https:\/\/www.logicmonitor.com\/resource\/logicmonitor-on-logicmonitor\">use and test<\/a>\u00a0approach, which allows us to stress test new releases with internal and external early adopters. Internal users have amazing things to say about this new feature. Nick Johnson, Senior Software Engineer, is \u201cloving the tool so far\u201d and has \u201cbeen using it extensively for Cloud Recommendations.\u201d He is especially excited about the negative phrases panel, which he says \u201chas been huge in seeing where we\u2019re over-logging, double-logging, and finding commonalities.\u201d William Shipman, Site Reliability Engineer, stated that \u201cthe ability to extract numeric values from logs is one of the coolest things I\u2019ve seen yet. I really like the negative phrase analysis, but the ability to plot counts over time and extract numeric values from text is game-changing.\u201d<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfIDxf9un1_Kz__DFJ8rWoSNHv-dMKzi0_PwtPLZuYmabB7hmeYtWuJE_8_wKQZ40BnQzM-keNXoUGMs2ABcBdRTyWJZO6oI4-BkbGPNaTCI0YaCGhxhQ7-AvaqMYvgwa1__-_nxSHxtQFzptJem8fDS4ul?key=ZjhWWw2OVDr_2fab2ecPTw\" alt=\"\" \/><\/figure>\n<h2 id=\"h-snmp-traps-as-logs-unlocking-comprehensive-network-monitoring\" class=\"wp-block-heading\">SNMP Traps as Logs: Unlocking comprehensive Network Monitoring<\/h2>\n<p>We knew the 90s were making a comeback from fashion to TV with \u201cThat 90\u2019s Show\u201d \u2013 but SNMP traps? They never went away. That\u2019s because SNMP traps are still an essential part of Network Monitoring, and\u00a0<a href=\"https:\/\/www.gartner.com\/en\/documents\/5043431\">the market for network devices<\/a>\u00a0continues to grow. Traps measure network performance and health while providing timely information about important events across the vast network devices that keep your organization running.<\/p>\n<p>In the past, NetOps managers and administrators have viewed SNMP monitoring as a necessary evil, requiring specialized (and often outdated) on-premises software that generates more alerts than the engineers could act upon.\u00a0 LogicMonitor has brought SNMP traps into the modern age by transforming them into Logs. This eliminates monitoring gaps and unlocks instant insights into Network issues in a user-friendly interface. Now, you can easily integrate traps into your overall Network Monitoring strategy in a single SaaS platform to immediately identify and troubleshoot network latency, hardware health, packet loss, or interface flapping issues.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfg6n7OVczNh9amI-87l2ZNA7NLyJPxS1XZJ9aLzSXgH53O-sJtWNg4ZgXEKEWjKDlbnUXmA9cyiA6Sm2AWC6djqhISGjyTBSZ1nr83tjgB3AsB18yEY0w26FpElZAFmyW3qoVPggUQYnR6zbxg_DaArUyL?key=ZjhWWw2OVDr_2fab2ecPTw\" alt=\"\" \/><\/figure>\n<p>Search traps, create queries, identify anomalies, and more with SNMP Traps as Logs.<\/p>\n<p>SNMP Traps as Logs are easily ingested via the LM Collector with no configuration required. With LogicMonitor\u2019s flexible retention policies, there\u2019s no need to maintain storage hardware for traps.<\/p>\n<h3 id=\"h-key-benefits\" class=\"wp-block-heading\">Key benefits:<\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>Centralized monitoring to reduce tool sprawl and data silos:<\/strong>\u00a0Replace your old Enterprise trap management system and centralize your network monitoring approach in LogicMonitor. View SNMP traps alongside logs, metrics, and traces in real time, all in a single platform.<\/li>\n<li><strong>Rich context for fast, proactive troubleshooting:<\/strong>\u00a0Leverage logging features like Log Anomaly Detection, Log Analysis, queries, filters, data retention, and more for quicker incident resolution. Search historical traps and identify trends to remediate, predict, or prevent future issues.\u00a0<a href=\"https:\/\/www.logicmonitor.com\/edwin-ai\">Edwin AI<\/a>, LogicMonitor\u2019s new generative AI product, can ingest logs and correlate related issues into a single ITSM ticket with a simple summary and recommendations that fast-track RCA.<\/li>\n<li><strong>Reduced alert fatigue:<\/strong>\u00a0With stateful alarm clearing, SNMP Traps as Logs will automatically close alerts when a related \u201cclear\u201d trap comes in, eliminating noisy alerts while retaining a record of duplicate alerts.<\/li>\n<li><strong>3,000+ seamless integrations:\u00a0<\/strong>LogicMonitor\u2019s LM Envision platform integrates seamlessly with SNMP Traps (v1, v2, and v3), standard encryption methods, your existing Network Devices, and incident resolution workflows through ServiceNow, Jira, PagerDuty, Slack, and more. For more information, check out our\u00a0<a href=\"http:\/\/logicmonitor.com\/integrations\">Integrations<\/a>\u00a0page.<\/li>\n<li><strong>Parse and map OIDs and VarBinds:<\/strong>\u00a0LogicMonitor pulls in critical information from SNMP Trap OIDs and variable bind values and translates them into user-readable values out of the box. LM Envision supports vendor-proprietary log formats as well as Syslog, providing a holistic log solution for Network Operations and Engineering teams.<\/li>\n<li><strong>Custom MIB support:\u00a0<\/strong>Users can upload their own proprietary or custom MIB files within the LM Envision platform, extending translation and visibility into any other product that sends SNMP Traps.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdJGnkFEIsZaIgr33JTYCUPDTs0OSCt9PNLJwltyGfe1ytPCjtgVKikqgArETFmbRZ1rD5tfIuZGch7PrxV4GUMGwGXxJcLHnTlBXooKQq2tE_ROYbPrcNKcwjhmFypTpps_wHJLFwvjMjjV4aBJPdNWQo?key=ZjhWWw2OVDr_2fab2ecPTw\" alt=\"\" \/><\/figure>\n<p>SNMP Traps as Logs leverages powerful log features like Anomaly Detection to quickly troubleshoot network issues.<\/p>\n<p>SNMP Trap monitoring is a must-have for enterprises. Treating Traps will unlock much more value for our customers through existing log features. Simply send the traps through the LM Envision\u2014no configuration needed\u2014and let LogicMonitor do the heavy lifting for you to surface actionable insights and important alerts like equipment vendor certification changes, notification failures, or repeated login failures.<\/p>\n<p>Watch our short demo video or visit the\u00a0<a href=\"https:\/\/www.logicmonitor.com\/support\/snmp-trap-logsource-configuration\">documentation<\/a>\u00a0site for more information about SNMP Traps as Logs.<\/p>\n<div id=\"video\" class=\"wistia-responsive-embed\">\n<div class=\"container wistia-responsive-embed__wrap\">\n<div class=\"row wistia-responsive-embed__card\">\n<div class=\"col-12\">\n<div class=\"wistia-responsive-embed__embed\">\n<div class=\"wistia_responsive_padding\">\n<div class=\"wistia_responsive_wrapper\">\n<div class=\"wistia_video_foam_dummy\" data-source-container-id=\"wistia-p2685pi4fd-1\"><\/div>\n<div id=\"wistia-p2685pi4fd-1\" class=\"wistia_embed wistia_async_p2685pi4fd 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w-css-reset\" aria-live=\"polite\" aria-atomic=\"true\"><\/div>\n<div class=\"w-vulcan-overlays-table w-css-reset\">\n<div class=\"w-vulcan-overlays--left w-css-reset\">\n<div class=\"w-css-reset\"><\/div>\n<\/div>\n<div class=\"w-vulcan-overlays--center w-css-reset\">\n<div class=\"w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"bigPlayButton\">\n<div class=\"w-bpb-wrapper w-css-reset w-css-reset-tree\">\n<div><\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"clickForSoundButton\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"playPauseNotifier\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"captions\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"playPauseLoading\">\n<div class=\"w-css-reset w-css-reset-tree\"><\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"transcript\">\n<div class=\"w-css-reset\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-vulcan-overlays--right w-css-reset\">\n<div class=\"w-css-reset\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar w-css-reset\">\n<div class=\"w-bottom-bar-lower w-css-reset\">\n<div>\n<div><\/div>\n<\/div>\n<div class=\"w-bottom-bar-left w-css-reset\">\n<div class=\"w-bottom-bar-left-inner w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"smallPlayButton\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"smallPlayButton_icon_wrapper\">\n<div>\n<div>\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar-middle w-css-reset\">\n<div class=\"w-bottom-bar-middle-inner w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"playbar\">\n<div class=\"w-playbar-wrapper w-css-reset w-css-reset-tree\">\n<div class=\"w-playbar__time\">6:49<\/div>\n<div>\n<div tabindex=\"0\" role=\"slider\" aria-label=\"Playbar\" aria-orientation=\"horizontal\" aria-valuemax=\"408.918\" aria-valuemin=\"0\" aria-valuenow=\"0\" aria-valuetext=\"0 seconds\">\n<p>&nbsp;<\/p>\n<div><\/div>\n<div class=\"w-storyboard-anchor\">\n<div class=\"w-storyboard\">\n<p><img decoding=\"async\" class=\"w-css-reset-max-width-none-important\" src=\"https:\/\/embed-ssl.wistia.com\/deliveries\/1a8a65a3559a79e464571eb89636a9905b45360f.bin\" alt=\"\" \/><\/p>\n<div class=\"w-storyboard-time\">5:22<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-bottom-bar-right w-css-reset\">\n<div class=\"w-bottom-bar-right-inner-anchor w-css-reset\">\n<div class=\"w-bottom-bar-right-inner w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"captionsButton\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"captionsButton_icon_wrapper\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"volumeButton\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"volumeButton_icon_wrapper\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"settingsButton\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"settingsButton_icon_wrapper\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-css-reset\" data-handle=\"fullscreenControl\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"fullscreenControl_icon_wrapper\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-wistia-logo w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"wistiaLogo\">\n<div class=\"w-vulcan-button-wrapper w-css-reset\">\n<div class=\"w-vulcan-icon-wrapper\" data-handle=\"wistiaLogo_icon_wrapper\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-foreground w-css-reset\">\n<div class=\"w-css-reset\" data-handle=\"contextMenu\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"loadingHourglass\"><\/div>\n<div class=\"w-css-reset\" data-handle=\"focusOutline\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"wistia_grid_125_top_inside\">\n<div id=\"wistia_grid_125_top\"><\/div>\n<\/div>\n<div id=\"wistia_grid_125_bottom_inside\">\n<div id=\"wistia_grid_125_bottom\"><\/div>\n<\/div>\n<div id=\"wistia_grid_125_left_inside\">\n<div id=\"wistia_grid_125_left\"><\/div>\n<\/div>\n<div id=\"wistia_grid_125_right_inside\">\n<div id=\"wistia_grid_125_right\"><\/div>\n<\/div>\n<\/div>\n<div id=\"wistia_grid_125_below\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2 id=\"h-rbac-for-logicmodules-granular-role-based-access-controls-to-minimize-risk-nbsp\" class=\"wp-block-heading\">RBAC for LogicModules: Granular role-based access controls to minimize risk<\/h2>\n<p>Large complex organizations like enterprises and MSPs have greater RBAC and security needs. With RBAC for LogicModules, these organizations can now set more granular permissions, ensuring that the right team members have the appropriate access level to view or edit specific LogicModules and the underlying data.<\/p>\n<p>This enhanced granularity strikes an ideal balance between minimizing monitoring and outage risks while giving teams the control to monitor the correct data to maximize performance and visibility. Using the module editor, administrators can assign Access Groups to modules directly within the LM Envision platform. After assigning Access Groups, you can filter and view modules by these groups in \u2018My Module Toolbox\u2019.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfP-gtp9DqQGO8B0RktQcYhtalHMG7PcRw0kCs1X0d8JvrGHDgGj9PoewxxjeFFvBkgp6MoR2EB1ivRF-E7DDtbt2V7T9j53aXNFO1_tS-zE4XsDnVEV5lb0Nx_TKCGvossVJSTf7QsVBbQv5oP4fOLYLs?key=ZjhWWw2OVDr_2fab2ecPTw\" alt=\"\" \/><\/figure>\n<p>RBAC for LogicModules extends the principle of least privilege to Modules.<\/p>\n<p>The flexibility of Access Groups allows you to tailor permissions to your organization\u2019s structure. You might give a user the ability to update alert thresholds for resource groups, or create \u201cview only\u201d permissions for specific modules. You can also create groups to ensure that:<\/p>\n<ul class=\"wp-block-list\">\n<li>The database team can only edit modules related to database monitoring.<\/li>\n<li>The server team can only edit modules related to server monitoring<\/li>\n<li>And so on\u2026<\/li>\n<\/ul>\n<p>This targeted approach prevents teams from accidentally interfering with each other\u2019s monitoring configurations, ensuring comprehensive coverage and reducing the risks of gaps in visibility.<\/p>\n<p>For more information, visit the\u00a0<a href=\"https:\/\/www.logicmonitor.com\/support\/access-groups-for-modules\">documentation<\/a>\u00a0site.<\/p>\n<h2 id=\"h-security-settings-and-recommendations-protecting-your-portal-with-better-security-visibility-and-control\" class=\"wp-block-heading\">Security Settings and Recommendations: Protecting your portal with better security visibility and control<\/h2>\n<p>We are excited to announce Security Settings and Security Recommendations to help our customers get the most value from LogicMonitor and stay current with security best practices.<\/p>\n<p><strong>Security Settings<\/strong>\u00a0is your new launchpad for managing security and RBAC within LogicMonitor. This centralized page simplifies the process of reviewing and modifying your environment\u2019s security configuration, providing those with Security permissions with granular control and enhanced visibility over their portal security configuration.<\/p>\n<p>Within Security Settings, you\u2019ll also find\u00a0<strong>Security Recommendations,\u00a0<\/strong>a proactive tool displaying recommended actions to protect your portal better.<\/p>\n<p>These recommendations can include suggested actions like enabling two-factor authentication (2FA), which adds an extra layer of security by requiring users to verify their identity through a third-party application or an authentication token delivered using SMS, voice, or email. You can apply 2FA globally for all portal users or on a per-user basis.<\/p>\n<p><strong>Important Note:<\/strong>\u00a0If you\u2019re using Single Sign-On (SSO), 2FA behavior depends on your SSO configuration.<\/p>\n<ul class=\"wp-block-list\">\n<li>If SSO is not set to \u201cRestrict Single Sign-On,\u201d users can choose between SSO or 2FA for login.<\/li>\n<li>If SSO is set to strict access, users can only log in using SSO.<\/li>\n<li>To enable 2FA with SSO, you must configure it through your SSO provider.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdKw4g_47MMv00JwVjfGZU-aWQc7koDSQT2wvPvQ1BkySoKa5g6mbhMKvrzMu0u4ifHCM7pM_meNlLHFavjsORKJ8uUE6OU32P5OpMw0DaoBLZlXOUpfVb9oeUyPUVQRiirkHY5IBtj00-e-sTU1CuTrXHl?key=ZjhWWw2OVDr_2fab2ecPTw\" alt=\"\" \/><\/figure>\n<p>Security Recommendations gives you recommended actions that enhance the security posture of your LogicMonitor portal.<\/p>\n<p>Other recommendations may include:<\/p>\n<ul class=\"wp-block-list\">\n<li>Suspending inactive users after a specified period.<\/li>\n<li>Turning off inactive tokens after a specified period.<\/li>\n<li>Configuring an email domain allowlist.<\/li>\n<\/ul>\n<p>By following these recommendations, you can proactively strengthen your LogicMonitor portal\u2019s security and protect your valuable data.<\/p>\n<p>For more in-depth guidance on securing your LogicMonitor portal, refer to\u00a0<a href=\"https:\/\/www.logicmonitor.com\/support\/getting-started\/advanced-logicmonitor-setup\/security-best-practices\">LogicMonitor Best Practices<\/a>\u00a0or visit the\u00a0<a href=\"https:\/\/www.logicmonitor.com\/support\/security-4\">Security Settings documentation<\/a>\u00a0site.<\/p>\n<h2 id=\"h-fostering-continuous-innovation\" class=\"wp-block-heading\">Fostering continuous innovation<\/h2>\n<p>With the latest enhancements to the LM Envision platform, LogicMonitor is committed to making it easier for customers to identify and troubleshoot issues quickly, monitor their network infrastructure, and ensure the security of their data. We are excited to see how our customers use these new features to improve their operations and achieve their business goals. Stay tuned for more exciting updates as we continue to innovate and provide our customers with the tools and resources they need to succeed.<\/p>\n<p>If you\u2019re a current customer and need help enabling a new feature, please reach out to your Customer Service Representative or engage directly with the product team in the LogicMonitor\u00a0<a href=\"https:\/\/community.logicmonitor.com\/\">Community<\/a>! If you\u2019re new to LogicMonitor, take the next step on your journey toward Hybrid Observability powered by AI today by watching a\u00a0<a href=\"http:\/\/logicmonitor.com\/platform-demo\">quick overview<\/a>\u00a0of the platform and\u00a0<a href=\"https:\/\/www.logicmonitor.com\/signup\">requesting a free trial<\/a>.<\/div>\n<p><!-- .vgblk-rw-wrapper --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Enterprise hybrid IT environments are complex beasts, plagued by blind spots, siloed data, and slow incident resolution. Enterprise organizations need a comprehensive solution that provides hybrid observability within a single pane of glass to reduce MTTR\/MTTI, eliminate those blind spots, correlate insights across their entire IT infrastructure, and achieve more granular control. LogicMonitor goes beyond&#8230;<\/p>\n","protected":false},"author":2,"featured_media":989964,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"topic":[],"class_list":["post-990029","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Improve enterprise MTTR, visibility, and control - Deliver Intelligence - Dibiz JSC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dibiz.vn\/en\/improve-enterprise-mttr-visibility-and-control\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improve enterprise MTTR, visibility, and control - Deliver Intelligence - Dibiz JSC\" \/>\n<meta property=\"og:description\" content=\"Enterprise hybrid IT environments are complex beasts, plagued by blind spots, siloed data, and slow incident resolution. 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